Family-run. Genuine brands. Easy-earn rewards. No-hassle returns. Free shipping >$75
Family-run. Genuine brands. Easy-earn rewards.
No-hassle returns. Free shipping >$75
We offer no-hassle 30-day returns for damaged/defective items for store credit. If you changed your mind we are happy to help with that too but we ask that you pay the return shipping. Read the full returns policy here
We use the terms returns and exchanges interchangeably since we offer store credit and/or exchanges for returns.
Exchanging an item is simple. You have one of two options. You can print your own return or let us know and we will send out a return label for you.
Creating your own label?
IMPORTANT: Please note that in order to complete your exchange, we require your order number, receipt or other proof of purchase if .
Please do not send your purchase back to the manufacturer. We have no way of issuing store credit for products sent to the wrong address.
Follow these steps in our returns portal to create a return:
Enter the order number and the order’s ship-to postal code.
Click the Look Up Order button.
The next screen will display the order information and each item in the order.
Select the quantity of each item to return and the reason for the return.
Click the Submit Request button. The next (and final) page shows their return was authorized.
Click the Print Return Label button.
If the product is not Returnable, you will not be able create a return label for the product and will see the message “This item is unable to be returned”.
Only regular-priced items may be returned Sale items cannot be returned. Please understand that sale items that were sold at a deep discount and Clearance items are sold as ‘final sale’ and therefore we cannot offer exchanges.
email@example.com | +1 925-466-2909 | Click to chat in the bottom right-hand corner of any page on our website. Please leave a telephone number and/or email with your order number for us to get back to you when someone comes available. Responses are typically within immediate-24 hours.
To best serve folks who are busy during day, we have created a work- or busy-friendly schedule:
Feel free to leave a message on chat, e-mail, or phone and someone will respond ASAP! Tip: Chat text or phone is the easiest and fastest.
For USA: UPS, FedEx, USPS
International: DHL, Global Post
Don’t see your carrier? Reach out and we may be able to add what you need
The answer to this varies by carrier and recipient location. For the US it can take 2-days to 2-weeks depending on what service is selected and whether the carrier runs into any issues during transport.
We typically will begin to process your order same-day and try to ship within 24-hours. There are circumstances where longer handling times can be expected such as for custom orders and monthly fabric clubs.
Backorders are dependent on our receiving the product first by the manufacturer. In most cases this is around a 1-week turn-around. Sometimes two depending on the product.
For pre-orders, please refer tot the product page of the website for the ESTIMATED date we will receive the product. Please note that the delivery date is out of our control. As soon as we get the product in, we will process and ship out. Depending on the volume of order for that product, it can create an additional, albeit slight, delay.
We will process orders in the order received.
Need a rush on it? Feel free to reach out. We will always do everything we can to accommodate our fellow sewists, from one artizan to another.
To protect your investment and ours, we require a signature to receive your package.
This means the carrier come to the door with a clipboard or device to have you sign for the package.
Please note that this added protection can cause delays should no one be home to sign for the package.
For repeat customers, we can remove this protection should we both agree and feel it isn’t necessary. This will be assessed on a case by case basis. Feel free to reach out to request this options.
USA 48 states
USA Outlining states
Sending a care package overseas to someone in service? When sending to APO or DPO addresses it has to go through a military U.S. post office before leaving the country. Only standard shipping can deliver to overseas APO or DPO addresses. We thank you for your service!
For now, all customs and duties are the responsibility of the customer. We will look into this as something to offer in the future. We do give you the added benefit of keeping the shipping costs down without inflating costs so net this is still a cheaper option.