Family-run.   Genuine brands.   Easy-earn rewards.   Great service.   Fast and free shipping >$75.

Family-run.   Genuine brands.   Easy-earn rewards.   Great service.   Fast and free shipping >$75.


Help & Info

Got questions? We are here to help

We offer no-hassle 30-day returns for damaged/defective items for store credit. If you changed your mind we are happy to help with that too but we ask that you pay the return shipping. Read the full returns policy here We use the terms returns and exchanges interchangeably since we offer store credit and/or exchanges for returns.
Exchanging an item is simple. You have one of two options. You can print your own return or let us know and we will send out a return label for you.
  • Initiate a return at our returns portal here
  • Type in your order number and zipcode
  • Request return shipping label – customer to receive store credit minus the cost to ship unless returning due to shipping damage or other product defect/issue
  • Please return the product in its original packaging or something comparable to ensure it is protected during shipping from damage.
  • For expensive items, we always recommend adding insurance.
  • Include the return label inside and tape to outside packaging
  • For damaged items please provide photos. You can send these to us one chat or by email. See below how to return damaged or defective products.
Creating your own label?
  • Return Shipping Address: Fat Stitch LLC, Returns Department: 5100-B1, #318, Clayton Rd, Concord, CA 94521
IMPORTANT: Please note that in order to complete your exchange, we require your order number, receipt or other proof of purchase if . Please do not send your purchase back to the manufacturer. We have no way of issuing store credit for products sent to the wrong address.
If the product is not Returnable, you will not be able create a return label for the product and will see the message “This item is unable to be returned”.
Customer view of the branded returns portal shows item with the following message: "this item is unable to be returned. "
Purchased items that have not been opened and are still in new condition may be returned for store credit within 30 days from the date of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. The return shipping label will be at the expense of the buyer. To help us issue you store credit for your return, please be sure to include a copy of the receipt, e-mail. phone, and shipping address.
  • Customer will receive store credit minus the cost to ship unless returning due to shipping damage or other product defect/issue
  • We will cover the cost for replacing damaged/defective items unless the items are required to go through warranty claims direct to the manufacturer. Either way, there will be no cost to you outside of your time.
Only regular-priced items may be returned Sale items cannot be returned. Please understand that sale items that were sold at a deep discount and Clearance items are sold as ‘final sale’ and therefore we cannot offer exchanges. | +1 925-504-9490 | Click to chat in the bottom right-hand corner of any page on our website. Please leave a telephone number and/or email with your order number for us to get back to you when someone comes available. Responses are typically within immediate-24 hours.

To best serve folks who are busy during day, we have created a work- or busy-friendly schedule:

  • M-F 5:30 PM – 9:30 PM PST
  • Sat 11 AM – 10 PM PST
  • Sun 11 AM – 10 PM PST

Feel free to leave a message on chat, e-mail, or phone and someone will respond ASAP! Tip: Chat text or phone is the easiest and fastest.

International: DHL, Global Post

Don’t see your carrier? Reach out and we may be able to add what you need

The answer to this varies by carrier and recipient location. For the US it can take 2-days to 2-weeks depending on what service is selected and whether the carrier runs into any issues during transport.

We typically will begin to process your order same-day and try to ship within 24-hours. There are circumstances where longer handling times can be expected such as for custom orders and monthly fabric clubs. 

Backorders are dependent on our receiving the product first by the manufacturer. In most cases this is around a 1-week turn-around. Sometimes two depending on the product.

For pre-orders, please refer tot the product page of the website for the ESTIMATED date we will receive the product. Please note that the delivery date is out of our control. As soon as we get the product in, we will process and ship out. Depending on the volume of order for that product, it can create an additional, albeit slight, delay. 

We will process orders in the order received.

Need a rush on it? Feel free to reach out. We will always do everything we can to accommodate our fellow sewists, from one artizan to another.

To protect your investment and ours, we are happy to require a signature to receive your package upon request. 

This means the carrier come to the door with a clipboard or device to have you sign for the package. 

Please note that this added protection can cause delays should no one be home to sign for the package.

For repeat customers, we can remove this protection should we both agree and feel it isn’t necessary. This will be assessed on a case by case basis. Feel free to reach out to request this options.

USA 48 states

  • Light package standard shipping rates to the US are $5 to California, $7 to all other states
  • Heavy package rates are $8 California / $10 47 states

USA Outlining states

  • USPS Priority Mail 3-days, and Signature Required–Standard $15
  • USPS Priority Mail 3-days, and Signature Required–Heavy package: $20



Shipping outside of USA

Below are our best-guess on prices. Not to worry, we will reimburse you for any shipping cost difference over $3 in your favor. Please message us if you are concerned about shipping rates and we can run a more accurate quote for you.


  • GlobalPost Plus International 5-day – $20 – Regular package
  • GlobalPost Plus International 5-day – $45 – Heavy package


    • GlobalPost Plus International 5-day – $25 – Regular package
    • DHL 5-day – $75 – Heavy package (Estimate for a 10″ x 10″ x 10″and 10lbs)
    • DHL 1-3 day – $100 – EXTRA Heavy package (Estimate for a 20 x 10 x 6 and 15lbs)
    • Rates are subject to change. Feel free to reach out for a quote to get the cheapest rate.

Sending a care package overseas to someone in service? When sending to APO or DPO addresses it has to go through a military U.S. post office before leaving the country. Only standard shipping can deliver to overseas APO or DPO addresses. We thank you for your service!

*Shipping rates are subject to change

  • 🇺🇸
    United States (US) dollar
    ($ USD)
  • 🇦🇺
    Australian dollar ($ AUD)
  • 🇨🇦
    Canadian dollar ($ CAD)
  • 🇪🇺
    Euro (€ EUR)
  • 🇯🇵
    Japanese yen (¥ JPY)
  • 🇵🇱
    Polish złoty (zł PLN)
  • 🇬🇧
    Pound sterling
    (£ GBP)

For now, all customs and duties are the responsibility of the customer. We will look into this as something to offer in the future. We do give you the added benefit of keeping the shipping costs down without inflating costs so net this is still a cheaper option.

Credit card
All major US debit and credit cards

Apple pay
Apple Pay–Fast and secure digital wallet offering express checkouts
Google pay
Google Pay–Fast and secure digital wallet offering express checkouts 

Link by Stripe – an option to have your payment and shipping details autofilled to deliver an easy and seamless checkout experience.

Bancontact, one of Belgium’s top choices for a bank redirect payment method
EPS — a common payment method in Austria.
giropay — Germany’s second most popular payment system.
iDEAL — Netherlands’s most popular payment method.
Sofort – for secure bank transfers from Austria, Belgium, Germany, Italy, Netherlands, and Spain.
Przelewy24 (p24)
Przelewy24 (P24) – the most popular payment method in Poland.

Have more questions?